Frequently Asked Questions

Last updated: June 18, 2026

Below are answers to the questions we hear most often. If you can't find what you're looking for, our team is available 24/7 — just reach out.

Orders

How do I place an order?

Simply browse our products, select your item, add it to your cart, and proceed to checkout. Enter your shipping details and payment information, then confirm your order. You'll receive a confirmation email right away.

Can I change or cancel my order?

Yes — you can cancel or make changes to your order within 24 hours of placing it. After that, your order may already be processed for shipment. To request a change, email us at support@capfitted.com as soon as possible.

I didn't receive an order confirmation. What should I do?

Please check your spam or promotions folder first. If you still can't find it, contact us and we'll confirm your order status.

Payment

What payment methods do you accept?

We accept Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, Amazon Pay, PayPal, and major cards including Visa, Mastercard, American Express, Discover, and Diners Club. See our Payment Policy for full details.

Can I pay in installments?

Yes. With Shop Pay Installments, you can split eligible purchases into multiple payments at checkout. The available terms are shown before you confirm your order.

Is it safe to use my card on your site?

Absolutely. All payments are processed over a secure, SSL-encrypted connection through trusted, PCI-compliant providers. We never store your full card details.

Shipping & Delivery

How long will my order take to arrive?

Orders are processed within 1–3 business days. After that, Free (Standard) Shipping takes 5–8 business days in transit (about 6–11 business days total), and Express Shipping takes 2–4 business days in transit (about 3–7 business days total). See our Shipping Policy for the full breakdown.

How much does shipping cost?

Standard shipping is free on all orders. Express shipping is calculated at checkout based on your address.

How do I track my order?

Once your order ships, we'll email you a tracking number and link. Please allow up to 48 hours for tracking to update.

Do you ship internationally?

We currently ship within the United States. If you're outside our standard area, email us at support@capfitted.com before ordering to check availability.

Returns & Refunds

What is your return policy?

You can return eligible items within 30 days of delivery, and return shipping is free. Items must be unworn, unused, and in their original packaging with tags attached. See our Return & Refund Policy for full details.

How do I start a return?

Email us at support@capfitted.com or contact us via live chat or phone with your order number, and we'll send you a free prepaid return label and instructions.

When will I get my refund?

Once we receive and inspect your return, we process approved refunds to your original payment method within 2 business days. It may take an additional 5–10 business days to appear on your statement, depending on your bank.

My item arrived damaged or incorrect — what do I do?

Contact us within 30 days of delivery with your order number and a photo, and we'll arrange a free replacement or full refund at no cost to you.

Products

How do I choose the right size?

Please refer to the sizing information on each product page. If you're unsure, contact our team and we'll be glad to help you find the right fit.

Will an item be restocked?

If an item is out of stock, contact us and we'll let you know whether and when it's expected to return.

Contact

How can I reach customer service?

Our team is available 24/7 via:

You can also write to us at: 305 N Heatherwilde Blvd, STE 320, Pflugerville, Texas 78660, United States.